You Said, We Did – Your Feedback in Action

We believe listening is only the beginning. Your feedback helps us celebrate what we're doing well, recognise where we can improve and make meaningful changes. Here's how we've turned your views into action.



Invitations & Progress

Throughout the year, we invite the people who use our services, their families, the professionals we work alongside, and employees to share their experiences through our feedback questionnaires. These are sent out at regular intervals to help us understand how we're doing. Below, you can see how many invitations we've issued, how many responses we've received and how people are engaging so far.


From 11th April 2026 to 11th October 2026

We do not have enough information for this period to share meaningful figures, we'll publish an update here soon.



Your Voice, Our Improvement

We're currently gathering and reviewing feedback. Once we have enough responses, we'll publish our findings and planned actions here.