--- title: Statement of Purpose | Homecare Services & Domiciliary Care canonical: https://www.thegoodplace.care/about last updated: 2026-07-31 12:54:35 GMT version: 1 --- # Statement of Purpose The Good Place Home Care Services offers compassionate, personalised domiciliary/ home care that supports independence, dignity and wellbeing for adults in their own homes across Staffordshire and Derbyshire. ## Our Registered Provider Details Full Name: The Good Place Home Care Services Limited Legal Status: Orginisation CQC Provider ID: PENDING Business Address: 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ Business Telephone: [01283 296 337](tel:01283 296 337) Business E-mail: Please use our contact form at https://www.thegoodplace.care/contact   ## Our Mission Our mission is to provide exceptional home care by valuing both the people who receive our support and the staff who deliver it. We exist to offer care that is never rushed, always respectful, and built on fairness, dignity, and compassion — ensuring every person feels truly in a good place. ## Our Vision We aim to set a new standard in home care — not by becoming the biggest provider, but by being the most trusted, the most caring, and the most supportive for both service users and staff. ## Our GOOD Goals G: Genuine Care: Deliver good, personalised, reliable, and compassionate support that truly enhances quality of life for every service user. O: Opportunity for Staff: Treat our staff with fairness and respect — offering fair pay, meaningful training, and a positive work environment where people feel valued and supported to grow. O: Ongoing Relationships: Build long-term trust with service users, families, staff, and the wider community through consistency, honesty, and open communication. D: Deep Commitment to Quality: Prioritise quality over all else and lead by example to raise help standards across the care sector. ## Knowing Our PLACE P: Person-Centred Care: We make every care or support decision shaped around the unique needs, preferences, and dignity of the person we support. L: Loyalty & Trust: We build lasting relationships with service users and their families, staff, and external professionals through consistency, honesty, and reliability. A: Accountability: We take responsibility for the quality of our care and our behaviour as a team. We keep our promises and learn from challenges. C: Compassion: We treat every person — staff or service user — with kindness, patience, and genuine understanding. E: Excellence: We strive for the highest standards in everything we do, from caring for our staff to delivering exceptional care in every visit. ## Our Service Type The service type provided by our location is:-  - Domiciliary Care Service (DCC) Domiciliary Care is a provision for people who live in their own homes but require additional support with different daily tasks including personal care, household duties, shopping and accessing the community. ## Our Regulated Activity The regulated activity that our location is registered to provide is:- - Personal Care This regulated activity consists of the provision of personal care for people who are unable to provide it for themselves, because of old age, illness or disability, and which is provided to them in the place where those people are living at the time when the care is provided. ## The People We Can Support Our location is registered to provide support to the following ages:- - Adults aged 18-65 - Adults aged 65+ Our location is also registered to provide additional support to:- - People with a Physical disability - People with Dementia ## Personal Support We Can Provide The exact nature of support provided to each service user for these regulated activities will vary, as each care package is tailored to their needs. The following are examples of support services that are offered:-  - Assistance with dressing, grooming, bathing, and personal cleanliness; - Assisting with getting in and out of bed - Support with eating or drinking - Support with continence care - Assistance with mobility needs - Administration/ Support with medications ## Domestic Support We Can Provide The exact nature of support provided to each service user for these non regulated activities will vary, as each care package is tailored to their needs. The following are examples of support services that are offered:-  - Laundry and ironing - Light cleaning - General household duties - Preparation of meals and drinks ## Social Support We Can Provide The exact nature of support provided to each service user for these non regulated activities will vary, as each care package is tailored to their needs. The following are examples of support services that are offered:-  - Support to attend appointments - Community Engagement - Support with shopping - Assistance with finances and correspondence ## Specialist Support We Can Provide The exact nature of support provided to each service user for these regulated activities will vary, as each care package is tailored to their needs. The following are examples of support services that are offered:-  - Catheter care - Stoma care - Dementia care - End-of-Life care ## Support We cannot provide We do not provide nursing care, and we cannot undertake care or tasks that require the skills and expertise of clinical professionals. ## How we will be Safe - We will have strict safeguarding policies & procedures - We will follow a robust recruitment processes - We will ensure staff training in safeguarding, medication management, and moving and handling - We will follow the correct management of waste - We will ensure safe staffing levels of skilled staff - We will have comprehensive risk assessments & positive risk management: - We will ensure care records and data are actively reviewed and updated - We will follow appropriate and efficient information sharing - We will ensure the safe storage and recording of medications - We will have continuous monitoring of accidents, incidents, and near misses - We will identify lessons learned - We will have safety audits ## How we will be Caring - We will understand the cultural, social and religious needs of our service users - We will ensure staff take time to interact with people and centre the care around the individual - We will ensure staff are respectful and considerate towards the service user and their home - We will ensure service users are empowered to make decisions: - We will ensure service users are supported to take positive risks - We will ensure that privacy, confidentiality and dignity is always maintained - We will employ passionate staff ## How we will be Effective - We will ensure care needs are wholly assessed - We will protecte the rights of those that use our service - We will have assessments on meeting the needs and preferences of each service user - We will identify training opportunities for staff - We will have staff development plans - We will ensure staff coaching, mentoring, appraisals, meetings, and supervisions: - We will carry out staff spot checks to ensure care is delivered to the desired standards - We will involve different teams in care - We will deliver consistent, person-centered care - We will involve people in their care - We will ensure people are supported to make decisions - We will have robust systems that ensure regular reviews and recording ## How we will be Responsive - We will ensure we are meeting each individuals different needs - We will reduce barriers - We will ensure people are encouraged to develop relationships - We will ensure we are responding to positive and negative feedback from public, service users, and staff - We will ensure we are supporting people to make informed choices: - We will ensure future preferences and decisions pre-discussed - We will ensure people with urgent care needs are prioritised in urgent events - We will have 24/ 7 office telephone availability for field staff and service users to speak with us - We will respond to complaints ## How we will be Well-Led - We will ensure the Registered Manager has relevant skills, knowledge and qualifications - We will ensure management are present and approachable - We will ensure staff feel respected, supported and valued - We will follow our Good Governance policy - We will ensure all staff and the public having access to all policies & procedures online - We will have measures to improve company and staff performance: - We will monitor sustainability and quality of the service - We will have a planned structure on the day to day running - to ensure compliance is always reached - We will ensure risk assessments are safety monitored - We will have quality assurance systems - We will reward staff fairly and recognise hard work ## Our Registered Manager Full Name: Dean Edward Richard Hill Business Address: 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ Business Telephone: [01283 296 337](tel:01283 296 337) Business E-mail: Please use our contact form at https://www.thegoodplace.care/contact Locations Managed: - The Good Place (186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ) - 100% of time spend at this location Regulated Activities Managed: Personal Care Job Share Arrangements: Not applicable ## Our Location Name of Location: The Good Place Location Address: 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ Location Telephone: [01283 296 337](tel:01283 296 337) Location E-mail: Please use our contact form at https://www.thegoodplace.care/contact ## Location Description The Good Place is located in Burton-upon-Trent and is a specifically regulated domiciliary care service providing personal care to adults ages 18 and over, people with dementia, and people with physical disabilities. This location provides care and support to people living in Staffordshire and Derbyshire in the East Midlands. This location is not public facing and is used for reglatory registration and administration purposes only. If private meeting spaces are needed these are arranged to take place at the requestors location or at a dedicated meeting space provided by an external business center provider. ## FAQs You’re bound to have questions when exploring your home care options, so we’ve answered some of the most common ones below. ### Why choose Home Care? Reasons for choosing [home care](https://www.thegoodplace.care/care-in-your-own-home) (also called [domiciliary care](https://www.thegoodplace.care/care-in-your-own-home)) can vary. For example, sometimes, after a [stay in the hospital](https://www.thegoodplace.care/care-in-your-own-home/condition-led-care/-postoperative-care), someone might find they need some help while recuperating. Others can find that a [long-term condition or disability](https://www.thegoodplace.care/care-in-your-own-home/condition-led-care) means they need some help at home. You or those close to you might notice changes in abilities to manage the day-to-day things like [preparing meals](https://www.thegoodplace.care/care-in-your-own-home/meal-preparation) or [personal care](https://www.thegoodplace.care/care-in-your-own-home/personal-care). ### Is Home Care regulated? Yes. In England, home care agencies that provide [personal care](https://www.thegoodplace.care/care-in-your-own-home/personal-care) must be registered with and regulated by the [Care Quality Commission (CQC)](https://www.cqc.org.uk/). In Wales, home care agencies that provide [personal care](https://www.thegoodplace.care/care-in-your-own-home/personal-care) must be registered with and regulated by the [Care Inspectorate Wales (CIW)](https://www.careinspectorate.wales/). For Scotland, home care agencies that provide [personal care](https://www.thegoodplace.care/care-in-your-own-home/personal-care) must be registered with and regulated by the [Care Inspectorate (CI)](https://www.careinspectorate.com/).  [Personal care](https://www.thegoodplace.care/care-in-your-own-home/personal-care) includes things like help with washing, dressing, toileting, and [assisting with medications](https://www.thegoodplace.care/care-in-your-own-home/medication-management) — anything that involves direct physical care or support with hygiene. ### How can Home Care help me? [Visiting home care](https://www.thegoodplace.care/care-in-your-own-home) (also called [domiciliary care](https://www.thegoodplace.care/care-in-your-own-home)) can help you or your loved one maintain independence and comfort while receiving the support needed in your own homes. Whether it’s assistance with daily tasks such as [cooking](https://www.thegoodplace.care/care-in-your-own-home/meal-preparation), [cleaning](https://www.thegoodplace.care/care-in-your-own-home/light-domestic-support), [personal care](https://www.thegoodplace.care/care-in-your-own-home/personal-care), or help [managing medication](https://www.thegoodplace.care/care-in-your-own-home/medication-management) and [health conditions](https://www.thegoodplace.care/care-in-your-own-home/condition-led-care), home care allows you or your loved one to stay in familiar surroundings without sacrificing safety or quality of life. It offers peace of mind, knowing that professional, compassionate caregivers are there to lend a hand when needed. ### What is a Personal Assistant & should I hire one? A personal assistant (PA) is someone employed directly by your (or your loved one) to provide care or support. The person employing the PA becomes a legal employer and has legal responsibilities (e.g. payroll, insurance, employment rights). Many people use Direct Payments from their local authority, personal budgets, or their own money to employ a PA. A PA is not regulated by the CQC even if they are providing personal care. For a stress free care journey we would recommend you engage with a regulated [home care](https://www.thegoodplace.care/care-in-your-own-home) provider, where they have all of the employer responsibilities. ### How is Home Care paid for? [Home care](https://www.thegoodplace.care/care-in-your-own-home) (also called [domiciliary care](https://www.thegoodplace.care/care-in-your-own-home)) can be paid for privately or can be funded in full or in part by your local council. For funding by your local council, a needs assessment is carried out including an assessment on finances. See [Care Costs & Funding](https://www.thegoodplace.care/care-in-your-own-home/care-costs-funding) for more details. ### What is Home Care? For many people, it is vital to stay independent and at home in their own familiar surroundings near friends and family. Remaining independent may be very important to you or your loved one, but it can mean a little extra help is needed. [Home care](https://www.thegoodplace.care/care-in-your-own-home) (also called [domiciliary care](https://www.thegoodplace.care/care-in-your-own-home)), is a flexible type of [visiting care](https://www.thegoodplace.care/care-in-your-own-home) where a care worker visits you in your own home. This can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom. ### Do You Provide Home Care Near Me? We provide home care services across the East Midlands, including Staffordshire, Derbyshire and surrounding areas.