--- title: Make a Complaint | Homecare Services & Domiciliary Care canonical: https://www.thegoodplace.care/contact/make-a-complaint last updated: 2026-08-03 11:27:40 GMT version: 1 --- # Make a Complaint We are sorry that you need to raise a complaint. You can use the contact options further down on this page to raise your complaint to the right person; which can be done by telephone, email, or posted letter. You can also raise your complaint in person to a member of our staff when they visit you. If you prefer you can also raise a complaint with your [Local Authority](https://www.gov.uk/find-local-council), the [CQC](https://www.cqc.org.uk/contact-us) or [Local Government and Social Care Ombudsman](https://www.lgo.org.uk/). We manage complaints in stages so people know what to expect:- - Stage 1 – Acknowledgement and initial review: acknowledgement within 3 working days of receipt, confirming next steps and who is dealing with the complaint. - Stage 2 – Investigation and response: we aim to complete the investigation and provide a written outcome within 20 working days of acknowledgement. We will provide progress updates at least every 7 working days during Stage 2, or sooner if there are significant developments. - Stage 3 – Internal escalation review (if dissatisfied): an independent reviewer not previously involved in the investigation or the events complained of will review the complaint, the handling to date and the outcome, and will respond within 20 working days of the escalation request (or sooner where possible). - Stage 4 – External escalation: If still dissatisfied after Stage 3, we will explain how to contact the Local Government and Social Care Ombudsman. ## Contact Our Registered Manager Designate Our Registered Manager Designate is Dean Hill and they are the main person responsible for receiving and dealing with complaints. If your complaint is about the Registered Manager Designate you should contact our [Nominated Individual](https://www.thegoodplace.care/contact/make-a-complaint#SendUsaMessage_ni) instead. ### Call Dean [01283 296 337](tel:01283296337) ### E-mail Dean Please use our contact form at https://www.thegoodplace.care/contact ### Write to Dean 186 Wetmore Road Burton-on-Trent Staffordshire DE14 1QZ ### Send Dean a Message ## Contact Our Nominated Individual Our Nominated Individual is Dean Hill and they responsible for receiving and dealing with complaints that relate to the Registered Manager Designate. If your complaint is about the Nominated Individual or if the Nominated Individual is also the Registered Manager Designate you should contact our [Independent Reviewer](https://www.thegoodplace.care/contact/make-a-complaint#SendUsaMessage_ir) instead. ### Call Dean [01283 296 337](tel:01283296337) ### E-mail Dean Please use our contact form at https://www.thegoodplace.care/contact ### Write to Dean 186 Wetmore Road Burton-on-Trent Staffordshire DE14 1QZ ### Send Dean a Message ## Contact Our Independent Reviewer Our Independent Reviewer is Linda Caine, who is an external consultant, and they responsible for receiving and dealing with complaints that can't be raised to our Registered Manager Designate or Nominated Individual due to a conflict of interest. ### Call Linda [01283 296 337](tel:01283296337) ### E-mail Linda Please use our contact form at https://www.thegoodplace.care/contact ### Write to Linda 186 Wetmore Road Burton-on-Trent Staffordshire DE14 1QZ ### Send Linda a Message