1. Governance
1.1. This is the Website Copyright Notice for The Good Place Home Care Services Limited.
1.2. The Good Place Home Care Services Limited will be referred to in this document as "The Good Place Home Care Services Limited", "The Good Place", "We", "Us", or "Our".
1.3. Our registered address is: 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ.
1.4. We can be contacted by:-
- a. Telephone: 01283 296 337
- b. Email: [protected:ahello][protected:athegoodplace.care]
- c. Post: The Good Place, 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ
1.5. Words importing one gender include all genders, and words in the singular include the plural and vice versa, unless the context requires otherwise.
1.6. Document control sheet:-
| Metadata | Value |
|---|---|
| Document fingerprint | IG-2114-V2 |
| Document owner | Dean Hill (Nominated Individual) |
| Document version | 2 |
| Document status | Approved following a scheduled review on 18/03/2026 by Dean Hill (Nominated Individual) |
| Document review cycle | Annually or sooner if legislation or guidance changes. Next review planned for March 2027 |
| Summary of changes | Following an internal governance review we have made a number of changes to this policy to align with legal and regulatory responsibilities. |
2. Purpose
2.1. To ensure that we protect and manage all content on our website and associated digital and printed materials lawfully and appropriately, in line with UK copyright law, data protection law, and relevant CQC regulatory expectations.
2.2. To clearly set out how our website and associated materials may be used.
2.3. To ensure people can access accurate, legally compliant information about our service.
2.4. To support us to meet, and be able to evidence compliance with, the following CQC Single Assessment Framework quality statements:-
| Safe | |
|---|---|
Learning culture | We have a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices. |
Safe systems, pathways and transitions | We work with people and our partners to establish and maintain safe systems of care, in which safety is managed, monitored and assured. We ensure continuity of care, including when people move between different services. |
| Effective | |
Delivering evidence-based care and treatment | We plan and deliver people’s care and treatment with them, including what is important and matters to them. We do this in line with legislation and current evidence-based good practice and standards. |
Monitoring and improving outcomes | We routinely monitor people’s care and treatment to continuously improve it. We ensure that outcomes are positive and consistent, and that they meet both clinical expectations and the expectations of people themselves. |
| Caring | |
Treating people as individuals | We treat people as individuals and make sure their care, support and treatment meets their needs and preferences. We take account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. |
Independence, choice and control | We promote people’s independence, so they know their rights and have choice and control over their own care, treatment and wellbeing. |
| Responsive | |
Providing information | We provide appropriate, accurate and up-to-date information in formats that we tailor to individual needs. |
Equity in access | We make sure that everyone can access the care, support and treatment they need when they need it. |
Equity in experiences and outcomes | We actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. We tailor the care, support and treatment in response to this. |
| Well-led | |
Governance, management and sustainability | We have clear responsibilities, roles, systems of accountability and good governance. We use these to manage and deliver good quality, sustainable care, treatment and support. We act on the best information about risk, performance and outcomes, and we share this securely with others when appropriate. |
Learning, improvement and innovation | We focus on continuous learning, innovation and improvement across our organisation and the local system. We encourage creative ways of delivering equality of experience, outcome and quality of life for people. We actively contribute to safe, effective practice and research. |
3. Scope
3.1. This notice applies to all users of our website and any person or organisation accessing, downloading, copying or otherwise using any of our content, including but not limited to text, images, graphics, logos, branding, videos, audio files, documents, policies, procedures, leaflets, forms, training materials and any other files (including PDFs and other downloadable formats) that we make available online or in print.
4. Policy Statement
4.1. The Good Place is committed to protecting the intellectual property in our website and associated materials while ensuring that people can access clear, accurate and up-to-date information about our services. Unless we expressly state otherwise, all copyright and other intellectual property rights in our content are owned by, or licensed to, The Good Place, and we reserve all rights that are not expressly granted in this notice.
5. Legal & Regulatory Framework
5.1. This policy is guided by:-
- a. Copyright, Designs and Patents Act 1988;
- b. Consumer Rights Act 2015 (insofar as it relates to fairness and transparency of terms for people using our services);
- c. Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR) (for any personal data contained within our materials);
- d. Equality Act 2010;
- e. Accessible Information Standard (SCCI1605 Accessible Information) issued by NHS England;
- f. Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, and associated CQC guidance, including the CQC Single Assessment Framework;
- g. Any other relevant statutory guidance or professional standards that apply to domiciliary care services in England.
5.2. The Good Place is fully committed to meeting the requirements of the Accessible Information Standard (AIS), as set out by NHS England. This means we will ensure that people with a disability, impairment, or sensory loss receive information and communication support that they can understand and use effectively. This may include large print, easy-read versions, audio formats, or the use of interpreters and communication aids. See our Accessible Information Standard (AIS) Policy and Procedure for further details.
5.3. We also comply with the Equality Act 2010 and are fully committed to promoting diversity, and human rights in all aspects of our service provision and employment practices. We are dedicated to ensuring that all individuals, including staff, service users, and stakeholders, are treated fairly, with dignity and respect, and without discrimination. We will also make reasonable adjustments so that no individual is treated less favourably when using our service. This includes supporting people with protected characteristics such as age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. See our Equality, Diversity and Human Rights Policy and Procedure for further details.
6. Copyright Notice
6.1. All content made available by The Good Place on our website, social media accounts and in any other digital or printed formats is protected by UK copyright law and other applicable intellectual property rights. This includes, but is not limited to, text, images, graphics, logos, branding, videos, audio files, documents, policies, procedures, leaflets, forms, training materials and any other files (including PDFs and other downloadable formats). Unauthorised use, reproduction, distribution or adaptation of any of our content is prohibited except as permitted by this notice or by law.
6.2. Permitted Use:-
- a. You may view, download and print our content (including documents and PDFs) for your own personal, non-commercial use, or for the purpose of considering or using our care services, provided that you do not remove or alter any copyright or proprietary notices.
- b. You may share links to our website pages or documents, and you may share our content on social media platforms using the provided sharing tools, provided that you do not misrepresent the content, and you clearly acknowledge The Good Place as the source.
- c. You may quote short extracts from our content for non-commercial purposes such as education, training, study or commentary, provided that any such use is fair, lawful, properly attributed to The Good Place and does not suggest any endorsement by us where none exists.
- d. Nothing in this notice is intended to restrict or limit your statutory rights under UK copyright law, including fair dealing exceptions (for example for the purposes of criticism, review, quotation, news reporting, or disability access) where these apply.
6.3. Prohibited Use:-
- a. You must not copy, reproduce, distribute, publicly display, sell, rent, lease, sub-licence, modify, adapt, translate, create derivative works from, or otherwise exploit any part of our content for commercial purposes without our prior explicit written permission.
- b. You must not use our content in any way that may mislead others, misrepresent our service, damage our reputation, or suggest that The Good Place endorses you or your organisation where no such endorsement exists.
- c. You must not remove, obscure or alter any copyright notices, trade marks, logos, branding, disclaimers or other proprietary notices on or within our content.
- d. Where our website or documents include content that is owned by a third party (for example, images, logos, documents or resources that we are licensed to use), you must obtain permission directly from the relevant rights holder before using that content, unless your use is clearly permitted by law.
7. How to Obtain Permission
7.1. If you wish to use any of our content in a way that is not expressly permitted by this notice, please contact us in advance to request written permission. You can contact us by:-
- a. Telephone: 01283 296 337;
- b. Email: [protected:ahello][protected:athegoodplace.care];
- c. Post: The Good Place, 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ.
8. Legal Action
8.1. We reserve the right to take appropriate action in respect of any actual or suspected infringement of our copyright or other intellectual property rights. This may include asking you to remove or cease using infringing content, seeking formal undertakings, and, where necessary, pursuing legal proceedings and claiming damages or other remedies available under UK law.
8.2. Wherever appropriate, we will seek to resolve matters proportionately and constructively, in line with our values and our commitment to a learning culture.
