Health and Safety Policy and Procedure

1. Governance

1.1. This is the Health and Safety Policy and Procedure for The Good Place Home Care Services Limited.

1.2. The Good Place Home Care Services Limited will be referred to in this document as "The Good Place Home Care Services Limited","The Good Place","We","Us", or "Our".

1.3. Our registered address is: 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ.

1.4. We can be contacted by:-

• a. Telephone: 01283 296 337
• b. Email: [protected:ahello][protected:athegoodplace.care]
• c. Post: The Good Place, 186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ

1.5. Words importing one gender include all genders, and words in the singular include the plural and vice versa, unless the context requires otherwise.

1.6. Document control sheet:-

2. Purpose

2.1. To establish a safe working environment for staff, service users, and visitors.

2.2. To ensure that risks are identified, assessed, and controlled to prevent harm.

2.3. To promote a culture of health and safety awareness among staff.

2.4. To ensure compliance with legal requirements, including CQC regulations and local authority guidance.

2.5. To ensure that accidents, incidents and safety events are reported, investigated, learned from, and notified to external bodies (including CQC and HSE) where legally required.

2.6. To outline responsibilities and procedures for maintaining a safe and healthy work environment.

2.7. To ensure that we fulfil the legal and regulatory responsibilities.

2.8. To support us to meet, and be able to evidence compliance with, the following CQC Single Assessment Framework quality statements:-

3. Scope

3.1. This policy applies to all employees, including care workers, managers, office staff, contractors, and volunteers.

4. Policy Statement

4.1. At The Good Place, we take our responsibility for health and safety seriously. We believe that a proactive approach to health and safety is essential in ensuring the well-being of our staff, service users, and all individuals affected by our work. Our commitment extends beyond compliance with regulations; we strive to create a culture where safety is an integral part of everything we do.

4.2. Providing adequate resources to ensure the effective management of health and safety

4.2.1. We allocate sufficient financial, human, and material resources to ensure that health and safety measures are effectively implemented. This includes investment in staff training, provision of high-quality protective equipment, and continuous improvements to policies and procedures. We regularly review our resource allocation to ensure that health and safety remain a priority.

4.3. Identifying and managing risks through thorough risk assessments

4.3.1. We conduct comprehensive risk assessments for all aspects of our domiciliary care operations, including working in service users’ homes, lone working, infection control, moving and handling, and fire safety. These assessments help us identify potential hazards, evaluate risks, and implement control measures to mitigate dangers. Risk assessments are reviewed regularly and updated whenever there are changes in working conditions, new regulations, or incidents that require reassessment.

4.4. Providing appropriate training and supervision to staff

4.4.1. We ensure that all employees receive mandatory health and safety training upon induction and at regular intervals thereafter. Training covers areas such as infection prevention, manual handling, fire safety, personal safety while working alone, and dealing with emergencies. Supervision is provided through regular monitoring, spot checks, and performance reviews to ensure that staff consistently adhere to best practices and comply with health and safety protocols.

4.5. Ensuring staff have access to Personal Protective Equipment (PPE) where necessary

4.5.1. We recognise the importance of infection prevention and control for both staff and service users. All employees are provided with appropriate PPE (including gloves, aprons, masks/ respiratory protection where indicated, and hand hygiene products) in line with UK Health Security Agency (UKHSA) health protection advice and Department of Health and Social Care (DHSC) adult social care infection prevention and control (IPC) guidance, as well as any local NHS/ Integrated Care System (ICS) IPC requirements. Staff are trained and assessed as competent in the correct selection, use, donning/ doffing, storage and disposal of PPE to reduce the risk of cross-contamination and to ensure safe care.

4.6. Implementing emergency procedures to protect staff and service users

4.6.1. We have comprehensive emergency response procedures in place to deal with incidents such as medical emergencies, fires, serious injuries, or threats to personal safety. Staff are trained in first aid, evacuation procedures, and how to respond to aggressive behaviour or challenging situations. All employees have access to emergency contact numbers and escalation protocols to ensure they can quickly obtain assistance when needed.

4.7. Monitoring, reviewing, and improving our health and safety practices regularly

4.7.1. We maintain a continuous improvement approach to health and safety management. Regular audits, inspections, and feedback from staff and service users help us assess the effectiveness of our policies and identify areas for enhancement. We also encourage open reporting of accidents, near misses, and concerns, ensuring that every incident is investigated and lessons are learned to prevent recurrence. Policy updates are made in response to new legislation, industry best practices, or emerging risks.

4.7.2. By embedding health and safety into our daily operations and fostering a culture of accountability and awareness, we ensure that The Good Place provides a safe working environment for all employees and a secure and comfortable experience for our service users.

4.8. Related Policies

4.8.1.Complaints Policy and Procedure

4.8.2.Infection Control Policy and Procedure

4.8.3.Risk Management Policy and Procedure

4.8.4.Fire Safety and Evacuation Policy and Procedure

4.8.5.Lone Working and Staff Safety Policy and Procedure

4.8.6.Management of Accidents, Incidents, and Near Misses Policy and Procedure

4.8.7.Staff Supervision, Training, and Development Policy and Procedure

4.8.8.Moving and Handling Policy and Procedure

4.8.9.Record Keeping and Documentation Policy and Procedure

4.8.10.Prevention of Falls and Injury Policy and Procedure

5. Legal & Regulatory Framework

5.1. This policy is guided by:-

• a. Health and Safety at Work etc. Act 1974
• b. The Management of Health and Safety at Work Regulations 1999
• c. The Control of Substances Hazardous to Health (COSHH) Regulations 2002
• d. The Manual Handling Operations Regulations 1992
• e. The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013
• f. Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, including:-
  • aa. Regulation 12 – Safe care and treatment
  • ab. Regulation 17 – Good governance
  • ac. Regulation 20 – Duty of candour
• g. Care Quality Commission (Registration) Regulations 2009 (Notifications)
• h. Regulatory Reform (Fire Safety) Order 2005 (for our offices and any non-domestic premises we use)
• i. Environmental Protection Act 1990 and associated waste regulations (including the Controlled Waste (England and Wales) Regulations 2012) in relation to the safe handling and disposal of clinical and other waste
• j. Public Health (Control of Disease) Act 1984 (as amended) and the role of the UK Health Security Agency (UKHSA) in health protection and outbreak management

5.2. The Good Place is fully committed to meeting the requirements of the Accessible Information Standard (AIS), as set out by NHS England. This means we will ensure that people with a disability, impairment, or sensory loss receive information and communication support that they can understand and use effectively. This may include large print, easy-read versions, audio formats, or the use of interpreters and communication aids. See our Accessible Information Standard (AIS) Policy and Procedure for further details.

5.3. We also comply with the Equality Act 2010 and are fully committed to promoting diversity, and human rights in all aspects of our service provision and employment practices. We are dedicated to ensuring that all individuals, including staff, service users, and stakeholders, are treated fairly, with dignity and respect, and without discrimination. We will also make reasonable adjustments so that no individual is treated less favourably when using our service. This includes supporting people with protected characteristics such as age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. See our Equality, Diversity and Human Rights Policy and Procedure for further details.

6. Roles & Responsibilities

6.1. Health and safety is a shared responsibility between employers, employees, and management. At The Good Place, we ensure that all levels of the organisation are actively engaged in maintaining a safe working environment. Our commitment to health and safety is embedded in our daily operations, and we expect all staff to take an active role in upholding our standards.

6.2. Employer Responsibilities

6.2.1. As an employer, The Good Place has a legal duty of care to provide a safe and healthy working environment for all employees, service users, and any individuals affected by our operations. We are committed to fulfilling our responsibilities by:-

• a. Providing a safe system of work, including risk assessments and control measures. We conduct thorough risk assessments for all aspects of our domiciliary care operations, ensuring that hazards are identified, assessed, and mitigated through control measures. These assessments are regularly reviewed and updated in response to emerging risks.
• b. Ensuring staff receive adequate health and safety training. We provide comprehensive training upon induction and ongoing refresher courses to ensure employees are equipped with the knowledge and skills to work safely. Training covers areas such as infection control, manual handling, lone working safety, and emergency procedures.
• c. Maintaining equipment, premises, and working environments to ensure they are safe. We ensure that all equipment, vehicles, and office spaces meet safety standards and are maintained in good working order. Where staff work in service users’ homes, we conduct home environment risk assessments to identify and address potential hazards.
• d. Implementing and regularly reviewing infection control policies. We adhere to the latest UK Health Security Agency (UKHSA), Department of Health and Social Care (DHSC) and NHS infection prevention and control guidance to prevent and control infections. Our policies outline procedures for hand hygiene, PPE usage, waste disposal, and reporting infectious diseases.
• e. Providing appropriate PPE and ensuring it is used correctly. Staff are supplied with gloves, masks, aprons, and hand sanitiser as required. Training on the correct use, storage, and disposal of PPE is provided to ensure compliance with infection control measures.
• f. Monitoring and investigating workplace accidents or incidents, taking action to prevent recurrence. All accidents, near misses, and incidents are recorded and investigated. We implement corrective actions to prevent similar incidents and ensure continuous improvement in safety practices.

6.3. Employee Responsibilities

6.3.1. Employees play a vital role in maintaining health and safety standards. Every staff member has a legal duty to take reasonable care of their own safety and that of others who may be affected by their work. Employees must:-

• a. Follow health and safety policies and procedures at all times. Compliance with workplace safety rules, infection control protocols, and emergency procedures is mandatory.
• b. Report hazards, risks, or unsafe practices to management. Employees must promptly report unsafe conditions, faulty equipment, or any safety concerns to their manager or health and safety lead.
• c. Use PPE correctly where required. PPE is essential for infection control and personal protection. Employees must wear the correct PPE for each task and dispose of it safely.
• d. Attend mandatory training related to health and safety. Training ensures that staff remain up to date with best practices, legal requirements, and company policies. Attendance at all scheduled training sessions is compulsory.
• e. Follow infection prevention measures, including hand hygiene and proper handling of medical waste. Employees must adhere to strict hygiene protocols to prevent cross-contamination and the spread of infections. Safe disposal of clinical waste is a key requirement.

6.4. Management Responsibilities

6.4.1. Managers and supervisors have a key role in implementing and enforcing health and safety policies. Their responsibilities include:-

• a. Ensuring that risk assessments are carried out for work activities. Managers oversee the completion and regular review of risk assessments, ensuring that all tasks and environments are assessed for potential hazards.
• b. Investigating accidents and incidents to prevent recurrence. If an accident or incident occurs, managers conduct thorough investigations, identify root causes, and implement preventative measures to avoid future occurrences.
• c. Monitoring compliance with health and safety policies. Managers are responsible for ensuring that all staff adhere to company policies, participate in training, and follow safe working practices. Compliance checks and audits are conducted periodically.
• d. Providing support and guidance to staff regarding safe working practices. Managers offer ongoing support, coaching, and supervision to ensure staff can perform their duties safely. They are available to address concerns, provide additional training, and reinforce health and safety best practices.

7. Data Protection & Confidentiality

7.1. At The Good Place, we recognise that protecting an individual's confidentiality and ensuring compliance with data protection laws are fundamental to ethical and legal care practices, especially when handling personal and sensitive health data.

7.2. See our Confidentiality and Data Protection (UK GDPR) Policy and Procedure for full details on how personal and health data must be obtained, stored, shared, and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

7.3. When Data Can Be Shared Without Consent

7.3.1. In some situations, data protection laws allow information to be shared without consent if it is necessary for:-

• a. Safeguarding: If there is a serious risk of harm to a service user or others, staff have a duty to share information with appropriate agencies (e.g., local authority safeguarding teams).
  • aa. Local Authority: Staffordshire County Council
    • i. Email: [protected:aSSASPB.admin][protected:astaffordshire.gov.uk]
    • ii. Online: Staffordshire & Stoke-on-Trent Adults Safeguarding Partnership Board
    • iii. Telephone (working hours): 0345 604 2719
    • iv. Telephone (out of hours): 0345 604 2886
• b. Medical emergencies: If a person is unconscious or unable to provide consent, relevant medical information may be shared with healthcare professionals to provide urgent care.
• c. Legal requirements: If ordered by a court or required by law (e.g., under the Mental Capacity Act 2005, Deprivation of Liberty Safeguards).

7.3.2. In all cases where consent is overridden, the decision must be justified, recorded, and reported to senior management.

8. Risk Assessments and Hazard Management

8.1. At The Good Place, we recognise that risk management is a fundamental component of ensuring a safe working environment for both staff and service users. We conduct comprehensive risk assessments as part of our proactive approach to preventing accidents, injuries, and health-related issues. Our risk assessments consider the unique challenges associated with domiciliary care, including working in unfamiliar home environments, lone working, and moving and handling responsibilities.

8.2. We ensure that all risk assessments are documented, regularly reviewed, and updated in response to changes in working conditions, incidents, or regulatory requirements. Staff are required to report any potential hazards they encounter during their duties to ensure that risk management remains an ongoing and dynamic process.

8.3. Service Users’ Homes

8.3.1. Providing care in a service user’s home presents environment-specific risks that must be assessed on an individual basis. Our risk assessments consider factors such as:-

• a. Trip hazards (e.g., loose rugs, cluttered pathways, uneven flooring).
• b. Fire risks (e.g., electrical hazards, smoking, unsafe appliances).
• c. Infection control measures (e.g., hygiene practices, cross-contamination risks, presence of pets).
• d. Manual handling and mobility concerns (e.g., transferring service users, use of hoists or mobility aids).
• e. Aggression or challenging behaviours that could pose a risk to care staff.

8.3.2. We work closely with service users and their families to address and reduce risks while respecting the individual’s right to live independently in their home.

8.4. Employee Working Environments

8.4.1. Our staff often work alone, which introduces risks that must be carefully managed. We assess:-

• a. Lone working safety (e.g., emergency contact procedures, welfare check-ins).
• b. Exposure to potentially violent or aggressive situations (e.g., training on de-escalation techniques and conflict resolution).
• c. Moving and handling risks (e.g., lifting, positioning, and assisting service users with mobility).
• d. Mental and emotional well-being of staff working in potentially stressful environments.

8.4.2. We provide guidance, training, and protective measures to support staff in these situations and ensure they feel safe while carrying out their duties.

8.5. Office Premises

8.5.1. For staff working in our office, we assess and manage risks such as:-

• a. Electrical safety (e.g., ensuring safe use of electrical equipment, maintaining wiring and sockets).
• b. Fire safety (e.g., fire exits, extinguishers, emergency procedures).
• c. Workplace ergonomics (e.g., safe seating arrangements, display screen assessments to prevent musculoskeletal disorders).
• d. Storage and manual handling of office supplies and equipment.

8.5.2. By maintaining a safe and well-organised work environment, we ensure that all staff can carry out their duties efficiently and comfortably.

8.6. Control Measures

8.6.1. Once risks are identified, we implement effective control measures to eliminate or reduce hazards. These measures are designed to be practical, sustainable, and compliant with regulatory requirements.

8.6.2. Providing Training to Staff on Safe Working Practices

8.6.2.1. All staff receive mandatory training on health and safety, including risk identification, personal protective measures, and emergency response procedures. Training is provided upon induction and refreshed regularly to ensure that staff are equipped to handle risks effectively.

8.6.3. Ensuring That Appropriate PPE is Available

8.6.3.1. To protect against infection and other hazards, we ensure that adequate PPE is provided and that staff understand how to use it correctly. This includes gloves, masks, aprons, and hand sanitiser, particularly when handling bodily fluids or working in environments where cross-contamination is a concern.

8.6.4. Modifying Care Plans to Address Identified Hazards

8.6.4.1. When risks are identified in a service user’s home, we work with care professionals, families, and service users themselves to modify care plans accordingly. This may involve:-

• a. Adjusting the level of assistance required to ensure safe mobility.
• b. Introducing assistive equipment (e.g., hoists, grab rails, or slip-resistant mats).
• c. Implementing alternative care techniques to reduce strain on staff and service users.

8.6.5. Regularly Reviewing and Updating Risk Assessments

8.6.5.1. Risk assessments are not a one-time process; they are monitored and reviewed regularly to ensure their ongoing effectiveness. Reviews are conducted:-

• a. Annually as part of standard policy updates.
• b. Following any incident or near-miss to reassess hazards and improve safety measures.
• c. Whenever significant changes occur in working environments, service user conditions, or legal requirements.

9. Infection Control and Hygiene

9.1. As a domiciliary care provider, infection prevention is critical to maintaining a safe environment for both staff and service users. Infectious diseases, including respiratory infections, gastrointestinal illnesses, and healthcare-associated infections, pose a significant risk in care settings. Effective infection control is essential to reducing the spread of disease and ensuring the well-being of all individuals receiving or providing care.

9.2. Our infection control policies are aligned with DHSC “Infection prevention and control: resource for adult social care”, relevant UKHSA health protection advice, local NHS/ ICS IPC requirements, and CQC expectations under Regulation 12 (Safe Care and Treatment). All employees must adhere to these procedures to minimise health risks and uphold a safe care environment.

9.3. Regular Handwashing and Use of Hand Sanitisers

9.3.1. Hand hygiene is the most effective measure for preventing the spread of infections. Staff must wash their hands using soap and water for at least 20 seconds before and after contact with service users, after handling waste, and after removing personal protective equipment (PPE). When handwashing facilities are not available, staff must use alcohol-based hand sanitisers with a minimum of 60% alcohol content. Regular hand hygiene audits are conducted to ensure compliance.

9.4. Correct Use and Disposal of PPE, Such as Gloves, Masks, and Aprons

9.4.1. All staff must wear PPE appropriate to the care task being performed. Gloves must be changed between tasks and disposed of immediately after use to prevent cross-contamination. Aprons must be worn when providing personal care or handling food. Face masks should be used when necessary, particularly in cases of known infection risk. Staff receive training on how to don, doff, and dispose of PPE correctly to prevent the risk of self-contamination.

9.5. Safe Handling and Disposal of Clinical Waste

9.5.1. Clinical waste, including used PPE, dressings, and bodily fluids, must be handled and disposed of according to regulatory guidelines. Waste must be placed in designated clinical waste bags and stored securely before collection by an approved waste disposal provider. Staff are trained to identify and manage different types of waste to ensure compliance with infection control standards.

9.6. Cleaning and Disinfecting Equipment and High-Touch Surfaces

9.6.1. All care-related equipment, including mobility aids and medical devices, must be cleaned and disinfected after each use. High-touch surfaces such as door handles, light switches, handrails, and shared equipment must be cleaned regularly with approved disinfectants to reduce the risk of contamination. Staff are provided with cleaning schedules and checklists to ensure all necessary hygiene measures are followed.

9.7. Preventing the Spread of Infection in Service Users’ Homes

9.7.1. We conduct risk assessments in each service user’s home to identify potential infection risks. If a service user has a known infection, additional precautions such as barrier nursing techniques and enhanced PPE requirements are implemented. Staff are trained to recognise early signs of infection and report any concerns to management so that appropriate action can be taken.

9.8. Staff Training and Compliance Monitoring

9.8.1. All employees undergo infection prevention and control training as part of their induction and through regular refresher sessions. Training includes the principles of infection control, correct use of PPE, hygiene protocols, and emergency procedures in the event of an outbreak. Compliance with infection control policies is monitored through audits, spot checks, and feedback from service users and staff.

9.9. Outbreaks and escalation

9.9.1. Where there is a suspected or confirmed outbreak (or unusual cluster) of infection, staff must immediately inform their manager so that The Good Place can implement enhanced IPC controls, seek specialist advice where required (for example via local NHS/ICS IPC routes or UKHSA health protection advice), and take proportionate steps to protect service users, staff and visitors. Decisions and actions (including communications and any service adjustments) will be documented and reviewed for learning.

9.10. Risk assessment under Regulation 12 (Safe care and treatment)

9.10.1. Infection risks are assessed as part of individual service user and environmental risk assessments, with controls implemented to prevent avoidable harm (including PPE selection, hand hygiene facilities, safe waste handling, cleaning regimes and any task-specific precautions). Risk assessments are reviewed when needs change, after incidents, or when national/ local guidance changes.

9.10.2. By enforcing these infection control measures, The Good Place ensures that all staff and service users are protected from avoidable health risks. These procedures are continuously reviewed and updated in response to emerging health concerns, changes in government guidance, or identified areas for improvement.

10. Safe Moving and Handling

10.1. Staff often assist service users with mobility and transfers, which poses a risk of injury to both the service user and the care worker. Safe moving and handling practices are essential to prevent musculoskeletal injuries, falls, and other accidents. We ensure that all moving and handling activities comply with The Manual Handling Operations Regulations 1992 and best practices in healthcare settings.

10.2. Mandatory Training

10.2.1. All care workers receive comprehensive moving and handling training as part of their induction and ongoing professional development. Training covers:-

• a. The principles of body mechanics to reduce strain and injury.
• b. Safe techniques for lifting, transferring, and repositioning service users.
• c. How to use manual handling equipment correctly and safely.
• d. Recognising when assistance is needed from colleagues or specialised equipment.

10.2.2. Training is refreshed at regular intervals, and additional training is provided whenever new equipment or updated techniques are introduced.

10.3. Use of Approved Mobility Aids and Equipment

10.3.1. We ensure that all mobility aids and equipment used for moving and handling are safe, regularly inspected, and fit for purpose. This includes:-

• a. Hoists, slings, and transfer boards.
• b. Wheelchairs and walking aids.
• c. Adjustable beds and specialist chairs.

10.3.2. All staff are trained on the correct assembly, adjustment, and use of mobility aids to ensure safe and comfortable transfers for service users.

10.4. Conducting Risk Assessments

10.4.1. Before undertaking any moving and handling task, we conduct individual risk assessments to determine:-

• a. The service user's level of mobility and physical condition.
• b. The weight and handling requirements of the individual.
• c. Any pre-existing health conditions that could impact movement.
• d. The most appropriate techniques, equipment, and number of staff required for a safe transfer.

10.4.2. These assessments are regularly reviewed and updated whenever a service user’s condition changes.

10.5. Reporting Moving and Handling Concerns

10.5.1. Staff are encouraged to report any concerns or issues related to moving and handling, including:-

• a. Faulty equipment that needs maintenance or replacement.
• b. Physical strain or discomfort experienced by staff during transfers.
• c. Service user discomfort or difficulty during movement.
• d. Changes in a service user’s mobility that require reassessment.

10.5.2. All reports are reviewed by management, and necessary adjustments are made to ensure ongoing safety for both staff and service users.

10.5.3. By implementing robust training, risk assessments, and equipment management, we ensure that safe moving and handling practices are maintained at all times, reducing the risk of injury and enhancing the quality of care.

11. Lone Working and Personal Safety

11.1. Domiciliary care staff frequently work alone in service users' homes, which presents unique safety challenges. Without direct supervision or immediate support, lone workers may be at increased risk of accidents, medical emergencies, or encountering aggressive behavior. The Good Place is committed to ensuring the safety and well-being of all lone workers by implementing robust policies and procedures designed to mitigate risks and provide adequate support.

11.2. Regular communication and welfare checks via phone or monitoring systems

11.2.1. We maintain regular contact with lone workers through scheduled check-ins, phone calls, or electronic monitoring systems. Staff are required to confirm their arrival and departure from each service user’s home, allowing managers to track their location and well-being. If a worker fails to check in within the expected time, designated protocols are in place to initiate a welfare check.

11.3. Training on de-escalation techniques to manage difficult situations

11.3.1. Working alone can expose staff to situations where they may encounter challenging behavior, aggressive individuals, or potential violence. All employees receive comprehensive training in conflict resolution and de-escalation techniques to help them respond effectively to such situations. This training includes strategies to remain calm, set boundaries, and safely remove themselves from dangerous encounters.

11.4. Reporting mechanisms for any concerns about personal safety

11.4.1. We have a clear and accessible reporting system that allows lone workers to report any safety concerns, near-misses, or incidents as soon as they occur. This ensures that all risks are documented, investigated, and mitigated appropriately. Staff are encouraged to report any issues without fear of reprisal, and management takes all concerns seriously, implementing additional safety measures where necessary.

11.5. Emergency contact procedures to ensure staff can request help when needed

11.5.1. All lone workers are provided with emergency contact numbers for their supervisor, emergency services, and safeguarding leads. In high-risk situations, staff may be equipped with personal safety alarms or GPS tracking devices that can be activated in case of an emergency. In addition, our organization operates an out-of-hours support system to ensure that help is always available when needed.

11.5.2. By enforcing these safety measures, The Good Place aims to create a secure working environment for all lone workers, minimizing risks while ensuring the continued safety and well-being of both employees and service users.

12. Fire Safety

12.1. Fire safety is a fundamental aspect of our health and safety management, ensuring that both service users and employees are protected from fire-related risks. As a domiciliary care provider, fire hazards may exist within service users' homes, office environments, and any other locations where care is provided. We take proactive measures to minimize the risk of fire and ensure that all staff are adequately trained to respond to fire emergencies.

12.2. All employees receive fire safety training

12.2.1. We provide mandatory fire safety training to all staff as part of their induction and through regular refresher courses. This training covers fire prevention, identifying fire hazards, how to use fire extinguishers, safe evacuation procedures, and how to assist service users in the event of a fire. Employees must complete this training and demonstrate an understanding of fire safety protocols.

12.3. Fire hazards are identified and mitigated in service users' homes

12.3.1. Before commencing care, a fire risk assessment is conducted in each service user’s home to identify potential hazards, such as overloaded electrical outlets, blocked exits, or unsafe heating appliances. Where necessary, we provide guidance to service users and their families on how to reduce fire risks. We also work with local fire authorities and social services if additional fire prevention measures are required.

12.4. Staff are aware of fire evacuation procedures in offices or service locations

12.4.1. Employees working in office environments or communal care locations must be familiar with fire evacuation plans, exit routes, assembly points, and procedures for assisting individuals with mobility issues. Regular fire drills are conducted to ensure staff can respond effectively in an emergency. All staff are responsible for ensuring that service users receive necessary support in case of evacuation.

12.5. Smoke alarms and fire extinguishers are regularly checked and maintained

12.5.1. We ensure that all service users’ homes have properly functioning smoke alarms and carbon monoxide detectors where applicable. Where a service user’s home lacks appropriate fire detection equipment, we advise and support them in obtaining and maintaining these safety devices.

12.5.2. In office environments, we maintain fire extinguishers, emergency lighting, and clear fire escape routes. Regular inspections and servicing are carried out in accordance with fire safety regulations, and any fire hazards identified are addressed promptly.

12.5.3. By implementing these fire safety measures, we ensure that all staff, service users, and visitors are protected from fire-related risks, and that appropriate procedures are in place to prevent and respond to emergencies effectively.

13. Accident and Incident Reporting

13.1. Accurate and timely reporting of accidents and incidents is essential for maintaining a safe working environment and preventing future occurrences. At The Good Place, we have a structured approach to accident and incident reporting to ensure all incidents are thoroughly investigated and corrective actions are taken.

13.2. Immediate reporting of accidents to a manager

13.2.1. All employees must report any accident, injury, or near miss immediately to their line manager or designated health and safety officer. This includes minor injuries, as they may indicate underlying risks that need to be addressed. Prompt reporting enables swift action to reduce further risk to employees, service users, and others affected.

13.3. Documenting details of the incident for investigation

13.3.1. Once an accident or incident has been reported, it must be formally documented using the organisation’s Accident and Incident Report Form. This documentation must include:-

• a. The date, time, and location of the incident.
• b. A detailed description of what happened, including any contributing factors.
• c. Names of witnesses (if applicable).
• d. Immediate actions taken to address the situation.

13.3.2. Managers must review these reports and escalate concerns where necessary.

13.4. Identifying corrective actions to prevent recurrence

13.4.1. Following an accident or incident, a root cause analysis is conducted to determine how and why the event occurred. Based on the findings, appropriate corrective actions are implemented, which may include:-

• a. Updating risk assessments to prevent similar occurrences.
• b. Providing additional staff training on safety measures.
• c. Implementing new policies or protocols to mitigate risks.
• d. Modifying work environments or procedures where necessary.

13.4.2. All corrective actions are documented, and staff are informed of any changes to ensure ongoing compliance with safety standards.

13.5. Notifying the Health and Safety Executive (HSE) where necessary

13.5.1. Certain types of accidents, injuries, and dangerous occurrences must be reported to the Health and Safety Executive (HSE) under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 2013. These include:-

• a. Work-related fatalities.
• b. Serious injuries such as fractures, amputations, or loss of consciousness.
• c. Injuries resulting in more than seven days of absence from work.
• d. Dangerous occurrences that could have resulted in serious harm.

13.5.2. Our management team ensures that all mandatory reporting requirements are met in a timely manner.

13.6. Notifying the Care Quality Commission (CQC) where required (CQC Notifications)

13.6.1. In addition to reporting duties to the HSE under RIDDOR, the Registered Provider/ Registered Manager must ensure that CQC is notified without delay of incidents, events and changes that are legally notifiable under the Care Quality Commission (Registration) Regulations (Notifications). This includes (where applicable) allegations of abuse, serious injuries, events that stop the service running safely and properly, and other notifiable incidents affecting the health, safety or welfare of people using the service.
All staff must escalate potential notifiable events to the Registered Manager (or on-call manager) immediately so that:

• a. the event is reviewed against notification thresholds;
• b. the correct notification route and timeframe is met; and
• c. records clearly evidence the decision-making and actions taken.

13.7. Duty of Candour (CQC Regulation 20) – openness with people when things go wrong

13.7.1. Where an incident meets the threshold for a notifiable safety incident, The Good Place will follow the statutory Duty of Candour by:-

• a. informing the service user (and/ or their representative, where appropriate) as soon as reasonably practicable;
• b. providing a factual explanation of what is known at the time and what further investigation will take place;
• c. offering an apology;
• d. providing reasonable support and keeping the person updated; and
• e. keeping a clear written record of all Duty of Candour communications and outcomes.

13.7.2. Duty of Candour actions must be coordinated by the Registered Manager (or delegated senior manager) and recorded alongside the incident investigation, outcome and learning.

13.8. Encouraging open reporting of incidents

13.8.1. We promote a culture of transparency and learning, where employees feel safe and supported in reporting concerns without fear of blame. Reporting incidents is seen as an opportunity to improve safety and prevent harm rather than as a punitive measure.

13.8.2. By proactively addressing incidents, analysing trends, and implementing preventive measures, The Good Place continuously improves workplace safety, protecting both employees and service users from avoidable risks.

14. Training and Continuous Improvement

14.1. At The Good Place, we are committed to ensuring that all employees are equipped with the necessary knowledge and skills to maintain a safe working environment. Health and safety training is an essential part of our organisational culture and is designed to prevent accidents, promote best practices, and ensure compliance with all relevant regulations. Our approach to training and continuous improvement is structured, proactive, and tailored to the needs of our workforce.

14.2. Mandatory Health and Safety Training

14.2.1. All employees, including care staff, administrative personnel, and managers, are required to complete comprehensive health and safety training during their induction period and at regular intervals throughout their employment. The training programme includes:-

• a. Workplace Safety Practices – Covering general health and safety principles, hazard identification, and workplace risk management.
• b. Infection Control Procedures – Educating staff on hygiene practices, proper use of Personal Protective Equipment (PPE), and the prevention of cross-contamination.
• c. Fire Safety Awareness – Training employees on fire hazards, evacuation procedures, and how to use fire extinguishers safely.
• d. Moving and Handling Techniques – Ensuring staff are trained in correct manual handling procedures, reducing the risk of injury to themselves and service users.
• e. First Aid and Emergency Response – Providing training on basic first aid, recognising medical emergencies, and responding appropriately in urgent situations.

14.2.2. All training is delivered by qualified trainers through a combination of classroom sessions, e-learning modules, and practical assessments to reinforce understanding and ensure competency.

14.3. Ongoing Training and Refresher Courses

14.3.1. To maintain high standards of safety, employees are required to participate in regular refresher courses and updates on new health and safety policies, emerging risks, and regulatory changes. Training sessions are reviewed annually and updated as necessary to incorporate best practices and new legal requirements.

14.4. Supervision and On-the-Job Training

14.4.1. In addition to formal training, on-the-job supervision and mentoring play a key role in ensuring staff apply safety principles correctly. New employees are supported by experienced colleagues and managers to reinforce their understanding of safety protocols and ensure compliance with policies in real-life care settings.

14.5. Regular Safety Audits

14.5.1. To assess the effectiveness of our health and safety training and policies, regular safety audits are conducted. These audits include:

• a. Observing staff practices to ensure adherence to safety procedures.
• b. Inspecting work environments to identify and address hazards.
• c. Reviewing accident and incident reports to evaluate trends and identify areas for improvement.

14.5.2. Findings from audits are used to enhance training programmes and implement necessary changes to improve overall safety.

14.6. Employee Feedback and Continuous Improvement

14.6.1. We actively seek feedback from staff regarding their experiences with health and safety training and workplace practices. Employee suggestions and concerns are taken into consideration when developing new training materials or revising existing policies.

14.6.2. Feedback is gathered through:-

• a. Staff meetings and health and safety forums
• b. Anonymous surveys
• c. Incident debriefing sessions

14.6.3. By continually assessing, updating, and enhancing our health and safety training programmes, The Good Place ensures that employees remain well-informed, confident, and capable of maintaining a safe working environment for both themselves and the service users they support.

15. Monitoring and Review

15.1. At The Good Place, we are committed to maintaining the highest health and safety standards through continuous monitoring, assessment, and improvement. Our monitoring and review processes ensure that our policies remain effective, up to date, and responsive to emerging risks and regulatory changes. By regularly evaluating our health and safety performance, we strive to create a safer environment for employees, service users, and other stakeholders.

15.2. Reviewing Incidents and Trends to Identify Areas for Improvement

15.2.1. All reported accidents, incidents, and near misses are thoroughly investigated to determine the root causes and identify any underlying safety issues. We maintain detailed records of all incidents and conduct trend analysis to detect recurring hazards or patterns of risk. When areas for improvement are identified, appropriate corrective actions are taken, including policy amendments, additional staff training, or operational adjustments.

15.3. Conducting Periodic Audits of Health and Safety Practices

15.3.1. Regular health and safety audits are conducted to assess compliance with company policies, legal requirements, and best practices. Audits include:-

• a. Workplace inspections to identify hazards and ensure safe working conditions.
• b. Observations of staff practices to confirm adherence to safety protocols.
• c. Review of safety documentation and records to verify compliance with reporting and risk assessment procedures.
• d. Checks on equipment and PPE availability to ensure that staff have access to necessary safety resources.

15.3.2. Findings from audits are reviewed by management, and any deficiencies are addressed through immediate corrective actions and long-term improvements.

15.4. Updating Policies and Training Programs as Needed

15.4.1. Health and safety policies are reviewed and updated regularly to reflect:-

• a. Changes in legislation, regulations, or industry best practices.
• b. Feedback from staff, service users, and external regulatory bodies.
• c. Lessons learned from accidents, incidents, or safety breaches.
• d. Innovations in technology, equipment, or safety procedures.

15.4.2. Whenever policies are updated, staff members are informed of the changes, and additional training is provided where necessary to ensure full compliance.

15.5. Encouraging Feedback from Staff and Service Users

15.5.1. We recognise that employees and service users are valuable sources of insight regarding potential safety concerns. We encourage open communication and feedback through:-

• a. Staff meetings and one-on-one supervision sessions.
• b. Service user surveys and care reviews.
• c. Anonymous reporting mechanisms for safety concerns.
• d. Health and safety forums or working groups where employees can share suggestions and experiences.

15.5.2. Feedback is carefully considered, and where appropriate, improvements are implemented to enhance safety and well-being across our operations.