Governance & Management Policies & Procedures

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Good Governance Policy and Procedure

Policies & Procedures

This policy details our good governance approach, to support staff with good governance practices.

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Management of Accidents, Incidents, and Near Misses Policy and Procedure

Policies & Procedures

This policy ensures that all accidents, incidents, and near misses are appropriately recorded, investigated, and used to implement preventative measures, fostering a culture of continuous improvement and risk reduction.

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Complaints Policy and Procedure

Policies & Procedures

This policy outlines the importance of receiving feedback and the process in which complaints, suggestions and compliments can be made and actioned.

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Maintaining Professional Boundaries Policy and Procedure

Policies & Procedures

Professional boundaries are essential to ensure that relationships between care staff and service users remain respectful, ethical, and person-centred. This policy outlines our approach to establishing, maintaining, and monitoring professional boundaries in all aspects of care delivery.

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Media Policy and Procedure

Policies & Procedures

It is important that lines of communication to the media are well defined and clearly understood to avoid confusion and ‘mixed messages’. To this end only the Registered Manager and Nominiated Individual are permitted to initiate or respond to media enquiries.

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Equality, Diversity and Human Rights Policy and Procedure

Policies & Procedures

This policy outlines the importance of equality and diversity in care and how this is managed and promoted.

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Raising Concerns, Freedom to Speak Up and Whistleblowing Policy and Procedure

Policies & Procedures

We are committed to creating an open and honest workplace where employees feel safe and supported when raising concerns about wrongdoing, misconduct, or poor practice. We recognise that speaking up is essential for maintaining high standards of care, ensuring compliance with legal and regulatory requirements, and safeguarding the well-being of service users and staff.

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