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Home Care Services
Care In Your Own Home
Medication Support
Personal Care
Mealtime
Domestic Duties
Companionship
Overnight Care
Condition-Led Care
Costs of Care
Help & Guidance
Login
Password reset
Contact Us
Policies & Procedures
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Grievance Policy and Procedure
Policies & Procedures
We are committed to a safe, respectful, and professional workplace and the delivery of safe, effective, compassionate homecare. This policy sets out a fair, transparent procedure for addressing employee concerns.
Read Grievance Policy
Website Terms of Service
Policies & Procedures
Our terms of service explain how to use our home care website safely, including your rights, responsibilities, and data protection.
Read Website Terms of Service
Media Policy and Procedure
Policies & Procedures
It is important that lines of communication to the media are well defined and clearly understood to avoid confusion and ‘mixed messages’. To this end only the Registered Manager Designate and Nominiated Individual are permitted to initiate or respond to media enquiries.
Read Media
Confidentiality and Data Protection (UK GDPR) Policy and Procedure
Policies & Procedures
We are committed to safeguarding the privacy and personal data of our service users, staff and stakeholders. This policy outlines our approach to managing personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Read UK GDPR
Equality, Diversity and Human Rights Policy and Procedure
Policies & Procedures
This policy outlines the importance of equality and diversity in care and how this is managed and promoted.
Read Equality and Diversity
Website Copyright Notice
Policies & Procedures
Please respect our content and creativity by using it responsibly. Unauthorised use is not permitted, please contact us if you’d like permission to use any materials.
Read Copyright Notice
Duty of Candour Policy and Procedure
Policies & Procedures
We are committed to providing high-quality, safe, and compassionate care to all our service users. However, we recognise that despite best efforts, things can sometimes go wrong. When this happens, we have a legal and moral responsibility to be open and honest with service users, their families, and representatives.
Read Duty of Candour
Capability Policy and Procedure
Policies & Procedures
We are committed to ensuring that all staff have the skills, knowledge, competence and support they need to perform their roles safely, effectively and in line with our values and regulatory requirements.
Read Capability
Prevention of Falls and Injury Policy and Procedure
Policies & Procedures
We are committed to ensuring the safety and well-being of our service users by minimising the risk of falls and injuries in their homes. Falls can have a significant impact on a person’s health, confidence, and independence, and we recognise the importance of proactive prevention to enhance quality of life.
Read Prevention of Falls and Injury
Disciplinary Policy and Procedure
Policies & Procedures
We are committed to a safe, respectful, and professional workplace and the delivery of safe, effective, compassionate homecare. This policy sets out a fair, transparent procedure for addressing employee conduct matters.
Read Disciplinary Policy
Health and Safety Policy and Procedure
Policies & Procedures
We are committed to ensuring the health, safety, and well-being of all employees, service users, and others who may be affected by our work activities. As a domiciliary care provider, we recognise the unique risks associated with providing care in people's homes and are dedicated to creating a safe working environment, preventing accidents, and promoting a culture of safety.
Read Health and Safety
Website Privacy Statement
Policies & Procedures
This policy will explain how we collect, use, store and share personal information when you use our website, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Read Website Privacy Statement
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