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Home Care Services
Care In Your Own Home
Medication Support
Personal Care
Mealtime
Domestic Duties
Companionship
Overnight Care
Condition-Led Care
Costs of Care
Help & Guidance
Login
Password reset
Contact Us
Policies & Procedures
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Equality, Diversity and Human Rights Policy and Procedure
Policies & Procedures
This policy outlines the importance of equality and diversity in care and how this is managed and promoted.
Read Equality and Diversity
Maintaining Professional Boundaries Policy and Procedure
Policies & Procedures
Professional boundaries are essential to ensure that relationships between care staff and service users remain respectful, ethical, and person-centred. This policy outlines our approach to establishing, maintaining, and monitoring professional boundaries in all aspects of care delivery.
Read Maintaining Professional Boundaries
Lone Working and Staff Safety Policy and Procedure
Policies & Procedures
We recognise that lone working is an integral part of domiciliary care. Many of our staff members provide essential care services to individuals in their own homes, often working alone without direct supervision. While this allows service users to maintain their independence and receive personalised care, it also presents specific risks to staff safety.
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Duty of Candour Policy and Procedure
Policies & Procedures
We are committed to providing high-quality, safe, and compassionate care to all our service users. However, we recognise that despite best efforts, things can sometimes go wrong. When this happens, we have a legal and moral responsibility to be open and honest with service users, their families, and representatives.
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Media Policy and Procedure
Policies & Procedures
It is important that lines of communication to the media are well defined and clearly understood to avoid confusion and ‘mixed messages’. To this end only the Registered Manager Designate and Nominiated Individual are permitted to initiate or respond to media enquiries.
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Recruitment Policy and Procedure
Policies & Procedures
This policy outlines our consistent and effective approach to the recruitment of all employees, in accordance with employment law and best practice.
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Website Privacy Statement
Policies & Procedures
This policy will explain how we collect, use, store and share personal information when you use our website, in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Read Website Privacy Statement
Consent to Care and Support Policy and Procedure
Policies & Procedures
This policy outlines the importance of obtaining consent when providing care and support whilst maintaining Service User choice and their right not to consent.
Read Consent to Care, Support and Treatment
Staff Supervision, Training, and Development Policy and Procedure
Policies & Procedures
This policy outlines our approach to identifying and supporting our staff's training needs.
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Risk Management Policy and Procedure
Policies & Procedures
We are committed to ensuring that all potential risks to service users, staff, and the business are identified, assessed, and managed effectively. By implementing a robust risk management framework, we aim to create a safe, high-quality care environment that supports the well-being of everyone involved.
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Website Copyright Notice
Policies & Procedures
Please respect our content and creativity by using it responsibly. Unauthorised use is not permitted, please contact us if you’d like permission to use any materials.
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Complaints Policy and Procedure
Policies & Procedures
This policy outlines the importance of receiving feedback and the process in which complaints, suggestions and compliments can be made and actioned.
Read Complaints Policy
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