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Home Care Services
Care In Your Own Home
Medication Support
Personal Care
Mealtime
Domestic Duties
Companionship
Overnight Care
Condition-Led Care
Costs of Care
Help & Guidance
Contact Us
Policies & Procedures
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Confidentiality and Data Protection (UK GDPR) Policy and Procedure
Policies & Procedures
We are committed to safeguarding the privacy and personal data of our service users, staff and stakeholders. This policy outlines our approach to managing personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Staff Conduct and Code of Ethics Policy and Procedure
Policies & Procedures
We expect all staff to act with integrity, professionalism and accountability while delivering safe, compassionate, person-centred care.
Read Staff Conduct and Code of Ethics
Prevention of Falls and Injury Policy and Procedure
Policies & Procedures
We are committed to ensuring the safety and well-being of our service users by minimising the risk of falls and injuries in their homes. Falls can have a significant impact on a person’s health, confidence, and independence, and we recognise the importance of proactive prevention to enhance quality of life.
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Accessible Information Standard (AIS) Policy and Procedure
Policies & Procedures
This policy highlights the process to adopt to ensure a we are meeting the accessible information standards and the needs of our service users.
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Management of Accidents, Incidents, and Near Misses Policy and Procedure
Policies & Procedures
This policy ensures that all accidents, incidents, and near misses are appropriately recorded, investigated, and used to implement preventative measures, fostering a culture of continuous improvement and risk reduction.
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Recruitment Policy and Procedure
Policies & Procedures
This policy outlines our consistent and effective approach to the recruitment of all employees, in accordance with employment law and best practice.
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Staff Supervision, Training, and Development Policy and Procedure
Policies & Procedures
This policy outlines our approach to identifying and supporting our staff's training needs.
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Complaints Policy and Procedure
Policies & Procedures
This policy outlines the importance of receiving feedback and the process in which complaints, suggestions and compliments can be made and actioned.
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Health and Safety Policy and Procedure
Policies & Procedures
We are committed to ensuring the health, safety, and well-being of all employees, service users, and others who may be affected by our work activities. As a domiciliary care provider, we recognise the unique risks associated with providing care in people's homes and are dedicated to creating a safe working environment, preventing accidents, and promoting a culture of safety.
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Capability Policy and Procedure
Policies & Procedures
We are committed to ensuring that all staff have the skills, knowledge, competence and support they need to perform their roles safely, effectively and in line with our values and regulatory requirements.
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Medication Management & Administration Policy and Procedure
Policies & Procedures
This Overarching Medication Policy and Procedure provides guidance and support on the measures and requirements in place.
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Risk Management Policy and Procedure
Policies & Procedures
We are committed to ensuring that all potential risks to service users, staff, and the business are identified, assessed, and managed effectively. By implementing a robust risk management framework, we aim to create a safe, high-quality care environment that supports the well-being of everyone involved.
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Care Delivery Policies & Procedures
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Safeguarding Policies & Procedures
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