Statement of Purpose

The Good Place Home Care Services offers compassionate, personalised domiciliary/ home care that supports independence, dignity and wellbeing for adults in their own homes across Staffordshire and Derbyshire.

Our Registered Provider Details

Full Name

The Good Place Home Care Services Limited

Legal Status

Orginisation

CQC Provider ID

PENDING

Business Address

186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ

Business Telephone

01283 296 337

Business E-mail

[protected:hello][protected:thegoodplace.care]

Our Mission

Our mission is to provide exceptional home care by valuing both the people who receive our support and the staff who deliver it. We exist to offer care that is never rushed, always respectful, and built on fairness, dignity, and compassion — ensuring every person feels truly in a good place.

A caucasian female caregiver wearing a tunic uniform with color 00072b and with an accent color e51974 holding a senior womans hand who has a cover round her shoulders sitting on a sofa in a bright living room setting the senior woman i smiling and is comfortable

Our Vision

We aim to set a new standard in home care — not by becoming the biggest provider, but by being the most trusted, the most caring, and the most supportive for both service users and staff.

A asian male caregiver wearing a tunic uniform with color 00072b and with an accent color e51974 is sitting at a table with a senior woman. they are playing a board game. bother are laughing and the senior woman is touching the carers shoulder. this should be in an outside garden setting. bright and

Our GOOD Goals

Genuine Care

Deliver good, personalised, reliable, and compassionate support that truly enhances quality of life for every service user.

Opportunity for Staff

Treat our staff with fairness and respect — offering fair pay, meaningful training, and a positive work environment where people feel valued and supported to grow.

Ongoing Relationships

Build long-term trust with service users, families, staff, and the wider community through consistency, honesty, and open communication.

Deep Commitment to Quality

Prioritise quality over all else and lead by example to raise help standards across the care sector.

Knowing Our PLACE

Person-Centred Care

We make every care or support decision shaped around the unique needs, preferences, and dignity of the person we support.

Loyalty & Trust

We build lasting relationships with service users and their families, staff, and external professionals through consistency, honesty, and reliability.

Accountability

We take responsibility for the quality of our care and our behaviour as a team. We keep our promises and learn from challenges.

Compassion

We treat every person — staff or service user — with kindness, patience, and genuine understanding.

Excellence

We strive for the highest standards in everything we do, from caring for our staff to delivering exceptional care in every visit.

Our Service Type

The service type provided by our location is:-

Domiciliary Care Service (DCC)

Domiciliary Care is a provision for people who live in their own homes but require additional support with different daily tasks including personal care, household duties, shopping and accessing the community.

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Our Regulated Activity

The regulated activity that our location is registered to provide is:-

Personal Care

This regulated activity consists of the provision of personal care for people who are unable to provide it for themselves, because of old age, illness or disability, and which is provided to them in the place where those people are living at the time when the care is provided.

A realistic bedroom where a caucasian male and female caregivers in a 00072b tunic uniforms e51974 accent are operating a hoist with an elderly woman in moving her from her bed to an armchair.

The People We Can Support

Our location is registered to provide support to the following ages:-

Adults aged 18-65
Adults aged 65+

Our location is also registered to provide additional support to:-

People with a Physical disability
People with Dementia

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Personal Support We Can Provide

The exact nature of support provided to each service user for these regulated activities will vary, as each care package is tailored to their needs. The following are examples of support services that are offered:-

Assistance with dressing, grooming, bathing, and personal cleanliness;
Assisting with getting in and out of bed
Support with eating or drinking
Support with continence care
Assistance with mobility needs
Administration/ Support with medications

A a caucasian male caregiver in tunic uniform with color 00072b and with e51974 accent colour with an elderly woman. the elderly woman is sitting in an amchair. the caregiver is handing the elderly woman medication pills placed in an egg cup

Domestic Support We Can Provide

The exact nature of support provided to each service user for these non regulated activities will vary, as each care package is tailored to their needs. The following are examples of support services that are offered:-

Laundry and ironing
Light cleaning
General household duties
Preparation of meals and drinks

A realistic kitchen where a Caucasian male caregiver in a 00072b tunic uniform e51974 accent is cheerfully washing dishes and ensuring the kitchen is clean and tidy for an elderly person that is not able to do this

Social Support We Can Provide

Support to attend appointments
Community Engagement
Support with shopping
Assistance with finances and correspondence

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Specialist Support We Can Provide

Catheter care
Stoma care
Dementia care
End-of-Life care

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Support We cannot provide

We do not provide nursing care, and we cannot undertake care or tasks that require the skills and expertise of clinical professionals.

A a caucasian female caregiver in tunic uniform w

How we will be Safe

We will have strict safeguarding policies & procedures
We will follow a robust recruitment processes
We will ensure staff training in safeguarding, medication management, and moving and handling
We will follow the correct management of waste
We will ensure safe staffing levels of skilled staff
We will have comprehensive risk assessments & positive risk management

We will ensure care records and data are actively reviewed and updated
We will follow appropriate and efficient information sharing
We will ensure the safe storage and recording of medications
We will have continuous monitoring of accidents, incidents, and near misses
We will identify lessons learned
We will have safety audits

How we will be Caring

We will understand the cultural, social and religious needs of our service users
We will ensure staff take time to interact with people and centre the care around the individual
We will ensure staff are respectful and considerate towards the service user and their home
We will ensure service users are empowered to make decisions

We will ensure service users are supported to take positive risks
We will ensure that privacy, confidentiality and dignity is always maintained
We will employ passionate staff

How we will be Effective

We will ensure care needs are wholly assessed
We will protecte the rights of those that use our service
We will have assessments on meeting the needs and preferences of each service user
We will identify training opportunities for staff
We will have staff development plans
We will ensure staff coaching, mentoring, appraisals, meetings, and supervisions

We will carry out staff spot checks to ensure care is delivered to the desired standards
We will involve different teams in care
We will deliver consistent, person-centered care
We will involve people in their care
We will ensure people are supported to make decisions
We will have robust systems that ensure regular reviews and recording

How we will be Responsive

We will ensure we are meeting each individuals different needs
We will reduce barriers
We will ensure people are encouraged to develop relationships
We will ensure we are responding to positive and negative feedback from public, service users, and staff
We will ensure we are supporting people to make informed choices

We will ensure future preferences and decisions pre-discussed
We will ensure people with urgent care needs are prioritised in urgent events
We will have 24/ 7 office telephone availability for field staff and service users to speak with us
We will respond to complaints

How we will be Well-Led

We will ensure the Registered Manager has relevant skills, knowledge and qualifications
We will ensure management are present and approachable
We will ensure staff feel respected, supported and valued
We will follow our Good Governance policy
We will ensure all staff and the public having access to all policies & procedures online
We will have measures to improve company and staff performance

We will monitor sustainability and quality of the service
We will have a planned structure on the day to day running - to ensure compliance is always reached
We will ensure risk assessments are safety monitored
We will have quality assurance systems
We will reward staff fairly and recognise hard work

Our Registered Manager

Full Name

Dean Edward Richard Hill

Business Address

186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ

Business Telephone

01283 296 337

Business E-mail

[protected:dean][protected:thegoodplace.care]

Locations Managed

The Good Place (186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ) - 100% of time spend at this location

Regulated Activities Managed

Personal Care

Job Share Arrangements

Not applicable

Our Location

Name of Location

The Good Place

Location Address

186 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1QZ

Location Telephone

01283 296 337

Location E-mail

[protected:hello][protected:thegoodplace.care]

Location Description

The Good Place is located in Burton-upon-Trent and is a specifically regulated domiciliary care service providing personal care to adults ages 18 and over, people with dementia, and people with physical disabilities.

This location provides care and support to people living in Staffordshire and Derbyshire in the East Midlands.

This location is not public facing and is used for reglatory registration and administration purposes only. If private meeting spaces are needed these are arranged to take place at the requestors location or at a dedicated meeting space provided by an external business center provider.

We're becoming a fully regulated service

While we are not currently regulated, meaning there are some services we cannot currently provide, we are in the process of registering to become a fully regulated service.

Meet The Team

Meet the passionate and dedicated team behind The Good Place! Our expert care professionals are here to support you on every step of your journey to independent living

Dean

Registered Manager

Lacey

Senior Carer

Nat

Care Co-Ordinator

Call us to find out more about Statement of Purpose

01283 296 337

The Good Place FAQ's

You’re bound to have questions when exploring your home care options, so we’ve answered some of the most common ones below.

Is Home Care regulated?

Yes. In England, home care agencies that provide personal care must be registered with and regulated by the Care Quality Commission (CQC). In Wales, home care agencies that provide personal care must be registered with and regulated by the Care Inspectorate Wales (CIW). For Scotland, home care agencies that provide personal care must be registered with and regulated by the Care Inspectorate (CI). Personal care includes things like help with washing, dressing, toileting, and assisting with medications — anything that involves direct physical care or support with hygiene.

Why choose Home Care?

Reasons for choosing home care (also called domiciliary care) can vary. For example, sometimes, after a stay in the hospital, someone might find they need some help while recuperating. Others can find that a long-term condition or disability means they need some help at home. You or those close to you might notice changes in abilities to manage the day-to-day things like preparing meals or personal care.

What is Home Care?

For many people, it is vital to stay independent and at home in their own familiar surroundings near friends and family. Remaining independent may be very important to you or your loved one, but it can mean a little extra help is need. Home care (also called domiciliary care), is a flexible type of visiting care where a care worker visits you in your own home. This can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom.

How can Home Care help me?

Visiting home care (also called domiciliary care) can help you or your loved one maintain independence and comfort while receiving the support needed in your own homes. Whether it’s assistance with daily tasks such as cooking, cleaning, personal care, or help managing medication and health conditions, home care allows you or your loved one to stay in familiar surroundings without sacrificing safety or quality of life. It offers peace of mind, knowing that professional, compassionate caregivers are there to lend a hand when needed.

What is a Personal Assistant & should I hire one?

A personal assistant (PA) is someone employed directly by your (or your loved one) to provide care or support. The person employing the PA becomes a legal employer and has legal responsibilities (e.g. payroll, insurance, employment rights). Many people use Direct Payments from their local authority, personal budgets, or their own money to employ a PA. A PA is not regulated by the CQC even if they are providing personal care. For a stress free care journey we would recommend you engage with a regulated home care provider, where they have all of the employer responsibilities.

How is Home Care paid for?

Home care (also called domiciliary care) can be paid for privately or can be funded in full or in part by your local council. For funding by your local council, a needs assessment is carried out including an assessment on finances. See Care Costs & Funding for more details.

Ask a question

We proudly provide high-quality home care across the East Midlands

Our Reviews

We’re proud of the trust families place in us. Here’s what some of the people we support, and their loved ones, say about our home care services.

"Great support for my mum after she lost her confidence after a fall and hospital stay."

Sarah L

"Really helped me with keeping on top of my house work since my parkinson's has progressed."

Mark T

"They have been a great help with keeping on top of my dads laundry and general house cleaning as he is bed bound and have been being changed daily."

Emily R

Working in Partnership

We work closely within the community to provide safe, compassionate, reliable home care that supports independence, dignity, and improved wellbeing while remaining at home.